Common questions
My subscription isn't showing as active
Open the paywall (Settings, then the Scoutbite Pro row) and tapRestore purchases. Make sure you're signed in to the same App Store or Google Play account that made the purchase.
How do I cancel my subscription?
Subscriptions are managed by your store, not by us. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, profile, Payments & subscriptions. Deleting the app does not cancel a subscription.
How does the free trial work?
The yearly plan includes a 7-day free trial for eligible new subscribers. You won't be charged if you cancel before the trial ends; after that, the yearly price applies.
My scans aren't syncing
Sync requires both an account (sign in from Settings) and an active Scoutbite Pro subscription. Free accounts keep their history on-device.
A product's information looks wrong
Product data comes from the community-run Open Food Facts database. You can report an issue from the product page in the app, or fix the product directly on Open Food Facts; corrections flow back to everyone.
How do I delete my account?
In the app: Settings, account section, delete account. This removes your account and synced data from our servers. Your on-device history stays until you clear it or uninstall.
Something else?
Email dgonzalez1992@gmail.com with your device type and what you expected to happen. Screenshots help.